Hospital Policy

“Making a difference in our pets’ lives by creating a healthier everyday life, one pet at a time”

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off’ appointments are always available. A ‘drop off’ means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off’ sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he or she will give you a call to go over the diagnosis and discuss the treatment plan and to give you discharge instructions.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Patient Arrival Policy

We make it a priority to stay on time and not waste your valuable time by keeping you waiting.

In order to serve you in the most efficient fashion, we ask that you arrive just prior to your appointment time. Usually, five minutes will ensure that your pet can be weighed and checked in and any information that needs to be collected regarding your pets present condition can be completed before your appointment commences. This will ensure that all of your pets needs can be adequately addressed and that we will not have to keep you in our office longer than is necessary.

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Debit, and cash. Unfortunately, personal cheques cannot be accepted.

We understand that you might not always be prepared to meet the financial obligations that present themselves when your companion becomes ill or gets injured. When these circumstances arise, we can assist with making arrangement for financing with PetCard Financing.  PetCard provides rapid turn-around approvals through a fax or online financing application.  We will always provide accurate estimates for procedures and will never proceed with any treatment without your express approval of the treatment plan which will always include an easy to understand and comprehensive breakdown of costs.

Medical Insurance Plans

Medical insurance for pets is a growing and important way of pet owners ensuring that they will be able to provide for their pet family member when they become sick or injured.  We are pleased to accept any insurance providers coverage but owners need know that most veterinary medical insurance plans require either 1) pre-approval for pre-payment of costs to be incurred with treatment (ie. surgery costs can be substantial and the payment from the insurer can be placed as a credit on your account prior to the procedure being performed) or 2) payment by the owner at the time of the procedure with reimbursement to the owner once insurance forms are submitted by the owner or by us.  We also provide free insurance trial coupons for select patients at their first visit as an easy and no-obligation introduction to the world of veterinary medical insurance.  30% of all pets will become sick or injured by the time they are 3 years of age.  This reality makes investing in veterinary medical insurance a great option for most pet owners.  Ask us more about this.